9905--Interior Wayfinding

COMBINED SYNOPSIS-SOLICITATION FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES Interior Wayfinding Signage VA Medical Center, Manchester, NH 1. GENERAL INFORMATION This is a combined synopsis/solicitation for commercial products and commercial services prepared in accordance with the format at Revolutionary FAR Overhaul (RFO) FAR Subpart 12.202, "Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services." This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued. This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2026-01; March 13, 2026. The most recent Federal Acquisition Circular can be found at Acquisition.gov. Solicitation Number 36C24126Q0639 Set-Aside Total Set-Aside for Service-Disabled Veteran-Owned Small Business (SDVOSB). NAICS Code 339950 Sign Manufacturing Small Business Size Standard 500 employees PSC/FSC 9905 Signs, Advertising Displays, and Identification Plates Contracting Activity NCO 01 VA Manchester Medical Center, 718 Smyth Road, Manchester, NH 03104 Contract Type Firm-Fixed-Price The VA Manchester Medical Center is seeking a qualified SDVOSB contractor to design, fabricate, remove existing, and install new standardized interior wayfinding signage throughout its main hospital building (approximately 290,000 SF, 7 stories, 3 main entrances), in accordance with the Statement of Work at Section 3 below. 2. SUPPLIES/SERVICES SCHEDULE OF LINE ITEMS CLIN Description Qty Unit Unit Price Extended Price 0001 Sub-Directory / Directional Signs, design, fabrication, removal of existing, and installation, complete, IAW SOW Sections 2.0 3.0 50 EA 0002 Stair Identification Signs, design, fabrication, removal of existing, and installation, complete 50 EA 0003 Overhead Double-Faced 9"x36" Department Name Signs, design, fabrication, removal of existing, and installation, complete 50 EA 0004 Overhead Double-Faced Restroom Signs, design, fabrication, removal of existing, and installation, complete 32 EA 0005 "To Waiting Room / Exit" Directional Signs, design, fabrication, removal of existing, and installation, complete 50 EA 0006 Programming (wayfinding system design, sign location plans, message schedule) 1 LOT TOTAL 3. STATEMENT OF WORK INTERIOR WAYFINDING SIGNAGE VA MANCHESTER MEDICAL CENTER 718 Smyth Road, Manchester, NH 03104 Justification. The VA Medical Center, Manchester, NH (VAMCMNH) requires new standardized interior wayfinding signage to improve the ease with which Veterans and visitors navigate the campus. The intent is to update all directional signs to a uniform standard that improves visibility and clarity, and that coordinates with newly installed exterior signage. 3.1 Objectives VAMCMNH requires a turnkey wayfinding signage project. The Contractor shall design an overall wayfinding system, including departmental identification, directional, and ADA-compliant signage; fabricate; remove existing signage; and install new interior signage throughout the main building (approximately 290,000 SF, 7 stories, 3 major public entrances). The design shall standardize and unify signage using colors, symbols (Eagle, Mountain, and Seacoast motifs), cardinal points, and text, with field-replaceable inserts capable of in-house reprinting. The Contractor shall propose how the Medical Center's existing electronic directories at the three main entrances can be integrated into the overall wayfinding design. Design, fabrication, removal of existing signs, disposal, and installation of new signage includes, but is not limited to: department directories and sub-directories at elevators and major hallway intersections; ADA call-outs (wheelchair symbol, Braille compliance) at all applicable public spaces; and directional signage to restrooms, elevators, and waiting/check-out areas, wall- or ceiling-mounted as appropriate. The signage solution must be brand-name-or-equal to the Basis of Design signage system currently VA-approved, offering equal or greater function, fit, and finish, to maintain a consistent patient experience. 3.2 Design Requirements Signage shall align with VA's Technical Information Library (TIL) and National Standards, reflecting professional-quality workmanship. Signage shall leverage the facility's spatial organization and architectural features (destination zones, landmarks, shape, color). Signage shall be easy to recognize, consistent, clear, distinctive, and legible. Signage shall comply with current ADA/ABA Accessible Design Standards where required. The Contractor's signage shall be unified with existing exterior and retained interior signage. Insert templates shall be vendor-provided and compatible with VAMCMNH's internal reproduction resources where possible. All signage shall meet VA PG-18-10, Signage Design Manual guidelines, and all applicable Federal and VA safety/ADA requirements. 3.3 Services and Products The Contractor shall, at minimum: Perform a site review to verify locations, available areas, dimensions, wall types (drywall, concrete block, ceiling type, etc.), and potential conflicts. Provide monthly progress updates to the COR/VA Designer. Develop wayfinding/circulation solutions and sign location plans. Prepare conceptual designs (materials, finishes, color, typography, scale) for design-team review. Finalize all sign system design elements, fabrication specifications, graphics, and installation details. Prepare sign layouts based on final message schedules to determine sign/letter sizing. Provide final fabrication submittals based on approved design. Remove existing signage requiring removal; perform wall prep and repair (VA will supply paint). Fabricate and install new signage per the approved design. Develop an installation schedule ensuring timely, accurate, and code-compliant installation. Comply with VA PG-18-10 guidelines throughout. Estimated quantities: 50 Sub-directories/Directional signs 50 Stair signs 50 Overhead signs 32 Overhead bathroom signs 50 To Waiting Room/Check-out signs Compliance: Full ADA (tactile/Braille, 70% contrast, 5/8" minimum letter height, antimicrobial finishes, fire-rated as needed). 3.4 Quality and Workmanship Workmanship and materials shall meet all current VA standards. All shop drawings and material samples shall be submitted to the COR for approval before fabrication. Work shall comply with the International Building Code, NFPA 99 (Health Care Facilities Code), NFPA 13, and OSHA requirements. Where code and VA specifications conflict, the more stringent standard governs. All Contractor and subcontractor employees shall comply with the VA security management program, obtain and visibly wear a contractor badge at all times while on VA property, and clean all work areas daily (trash removed; VA dumpsters may not be used). 3.5 Project Meetings Contractor shall hold a kickoff meeting to review scheduling and milestones. Contractor shall hold regular review meetings with VA staff throughout programming, design, fabrication, and installation, with a minimum of four review meetings or until scope is completed. Contractor shall email the VA COR and CO a biweekly status report (progress, updated schedule, general status). 3.6 Contractor Training Requirements All Contractor/subcontractor employees shall hold, at minimum, a 10-hour OSHA-certified Construction Safety course and/or other relevant competency training. Training records shall be submitted to the COR for approval before installation begins. 3.7 Installation Schedule / Phasing Installation shall be scheduled Monday Friday, 7:00 a.m. 4:30 p.m., unless evening/weekend hours are separately arranged with the VA Interior Designer/POC. Installation dates/times shall be mutually agreed with the VAMC Team and VA Interior Designer. The Contractor shall immediately notify the VA Interior Designer of any installation delay. Design and Installation POC: Kimberly Robins, VA COR & Interior Designer Kimberly.Robins@va.gov, (603) 203-9861 (mobile). Site Address: 718 Smyth Road, Manchester, NH 03104. No drop shipments to site. All deliveries shall be made by the awarded Contractor to its own warehouse and delivered to the project site only at time of installation; no on-site storage is available. Materials shall be delivered in originally sealed containers and inspected for freight damage. Installation must minimize foot-traffic disruption; schedule and plan shall be coordinated with the VA Interior Designer, VA Police, and Facilities. Overhead signage in main hallways shall be removed and installed after business hours. If painting is required, the Contractor shall coordinate with the VA Designer to allow time for VA painters to prep and paint between removal and installation. All packing materials shall be removed from site daily; work areas shall be left clean at the end of each day. Project Timeline (post-award): 6 months. 25% drawings/images due within 4 weeks of award; VA Design Team review within 1 week. 50% drawings/images due within 4 weeks of 25% approval; VA Design Team review within 1 week. 100% drawings, images, finishes, and installation schedule submitted after 50% approval; VA Design Team review within 2 weeks. Production may not commence until VA Design Team approves and signs off on all drawings and finish submittals. Walkthrough and punch list: A walkthrough shall occur at the end of installation with the VA Interior Designer, VA Signage Team, sign installer supervisor, and project manager, to identify discrepancies/damage; replacement parts with lead-time reports due within 10 business days of walkthrough. A punch list document shall be submitted within 2 business days of walkthrough completion. Punch list items shall be corrected, or scheduled for correction, within 10 business days. 3.8 Deliverables / Bid Requirements Concept designs and 3D renderings Physical material samples Detailed installation plan, including crew certifications 5-year warranty on materials and installation Post-installation walkthrough and training Formatting requirement: Quotations shall price each individual sign type separately, fully inclusive of all required components (no separate part/piece/finish cost breakouts in the priced schedule). A separate breakout of parts/pieces/finishes shall be submitted for VA internal reference only. 3.9 Period of Performance Time is of the essence. Project completion is required no later than 24 weeks following contract award. Duty hours are 7:00 a.m. 4:30 p.m. Federal holidays apply (New Year's Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day; a holiday falling on Sunday is observed the following Monday). 3.10 Place of Performance 718 Smyth Road, Manchester, NH 03104. 3.11 Payment Schedule The Contractor shall bill upon completion and acceptance of the work. 3.12 Non-Personal Services Statement Contractor employees performing under any resulting order will be controlled, directed, and supervised at all times by Contractor management, which shall ensure compliance with the performance standards in this SOW. Contractor employees shall perform duties independently, with only occasional oversight by the VA Interior Designer. Nothing in this SOW shall be interpreted to permit a Contractor to create or modify Federal policy, obligate government funds, supervise Federal employees, provide personal services to a Federal employee, or otherwise violate applicable contracting regulations. (End of Statement of Work) 4. PLACE OF PERFORMANCE Address 718 Smyth Road City/State Manchester, NH Postal Code 03104 Country UNITED STATES 5. WAGE DETERMINATION Wage Determination Number: 2015-4019 Revision No. 34 6. FAR/VAAR PROVISIONS INCORPORATED INTO THIS SOLICITATION (System updates may lag policy updates. The System for Award Mana