The Defense Health Agency is seeking prototypes for Customer Care activities under a Commercial Solutions Opening (CSO) for mission effectiveness enhancement. This prototype project may lead to a follow-on production agreement under 10 U.S.C. § 4022(f). [1][2]
Key points
Solution must not depend on additional Government funding. [1]
CSO is a competitive solicitation under 10 U.S.C. § 4022(b)(2). [2]
Watch items
Submission instructions will be provided in the Season Notice. [3]
HT0038-25-S-C002+-+Notice+of+Availability+-+Customer+Care_+04NOV25.docxTo be eligible for award, the solution must delineate the prospective partner’s means of making adjustments, must reserve the discretion to implement adjustments to the contractor, and must not be dependent on additional Government funding.
HT0038-25-S-C002+-+Notice+of+Availability+-+Customer+Care_+04NOV25.docxFurther, this CSO is a competitive solicitation that satisfies the requirement in 10 U.S.C. § 4022(b)(2) that the Government, to the maximum extent practicable, use competitive procedures when entering into agreements to carry out the prototype projects.
NoA+Questions+and+Answers_Customer+Care+7NOV25+1.xlsxWill this be identified in the Season Notice. | Nov 7, 2025 00:00:00 | Submission instructions will be provided as part of the Season Notice. | | NaN | 3 | Nov 5, 2025 00:00:00 | General | Are there specific page limits, content sections, or evaluation templates required? | Nov 7, 2025 00:00:00 | Submission instructions will be provided as part of the Season Notice.
Official SAM.gov noticePosted Nov 7, 2025; Responses due Nov 4, 2026, 9:00 PM UTC; Archive date Nov 4, 2026
Generated from the public notice and source-backed solicitation passages. Confirm important requirements in the cited brief and official documents.
Public-source intelligence
Source-backed opportunity brief
6 citations · 5 sources
To be eligible for award, the solution must delineate the prospective partner’s means of making adjustments, must reserve the discretion to implement adjustments to the contractor, and must not be dependent on additional Government funding.
Further, this CSO is a competitive solicitation that satisfies the requirement in 10 U.S.C. § 4022(b)(2) that the Government, to the maximum extent practicable, use competitive procedures when entering into agreements to carry out the prototype projects.
Will this be identified in the Season Notice. | Nov 7, 2025 00:00:00 | Submission instructions will be provided as part of the Season Notice. | | NaN | 3 | Nov 5, 2025 00:00:00 | General | Are there specific page limits, content sections, or evaluation templates required? | Nov 7, 2025 00:00:00 | Submission instructions will be provided as part of the Season Notice.
Please continuously monitor the SAM posting for updates. | | NaN | 2 | Nov 5, 2025 00:00:00 | General | What submission format is expected (e.g., concept paper, structured proposal, or other defined package)?
Extracted from the official notice and archived solicitation files. Confirm controlling requirements in the source documents.
Notice information
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07 Nov 2025 Revised to answer industry questions. Commercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 gabriela.y.hurte.civ@health.mil November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) - Defense Healthcare Management Systems (DHMS) 3. Funding Opportunity Title Customer Care Prototyping 2025-2026 4. Reserved 5. Announcement Type Notice of Availability (NoA), Commercial Solutions Opening (CSO) IAW 10 U.S.C. § 4022. PEO DHMS is interested in awarding other transaction agreements under the authority of 10 U.S.C. § 4022 to carry out prototype projects that are, among other things, directly relevant to enhancing the mission effectiveness of personnel of the Department of Defense, in particular for Customer Care activities outlined in this NoA. A prototype project includes, but is not limited to, a project that addresses: (A) a proof of concept, model, or process, including a business process; (B) reverse engineering to address obsolescence; (C) a pilot or novel application of commercial technologies for defense purposes; (D) agile development activity; (E) the creation, design, development, or demonstration of operational utility; or (F) any combination of subparagraphs (A) through (E).M An Agreement awarded under the authority of 10 U.S.C. § 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement. Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. § 4022(f). The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required. See attachments for additional information relating to this CSO HT0038-25-S-C002. HT0038-25-S-C002 - Notice of Availability - Customer Care_04NOV25
What changed
Nov 7, 2025 · 2 fields changed
DescriptionCommercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 gabriela.y.hurte.civ@health.mil November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) - Defense Healthcare Management Systems (DHMS) 3. Funding Opportunity Title Customer Care Prototyping 2025-2026 4. Reserved 5. Announcement Type Notice of Availability (NoA), Commercial Solutions Opening (CSO) IAW 10 U.S.C. § 4022. PEO DHMS is interested in awarding other transaction agreements under the authority of 10 U.S.C. § 4022 to carry out prototype projects that are, among other things, directly relevant to enhancing the mission effectiveness of personnel of the Department of Defense, in particular for Customer Care activities outlined in this NoA. A prototype project includes, but is not limited to, a project that addresses: (A) a proof of concept, model, or process, including a business process; (B) reverse engineering to address obsolescence; (C) a pilot or novel application of commercial technologies for defense purposes; (D) agile development activity; (E) the creation, design, development, or demonstration of operational utility; or (F) any combination of subparagraphs (A) through (E).M An Agreement awarded under the authority of 10 U.S.C. § 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement. Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. § 4022(f). The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required. See attachments for additional information relating to this CSO HT0038-25-S-C002. HT0038-25-S-C002 - Notice of Availability - Customer Care_04NOV2507 Nov 2025 Revised to answer industry questions. Commercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 gabriela.y.hurte.civ@health.mil November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) - Defense Healthcare Management Systems (DHMS) 3. Funding Opportunity Title Customer Care Prototyping 2025-2026 4. Reserved 5. Announcement Type Notice of Availability (NoA), Commercial Solutions Opening (CSO) IAW 10 U.S.C. § 4022. PEO DHMS is interested in awarding other transaction agreements under the authority of 10 U.S.C. § 4022 to carry out prototype projects that are, among other things, directly relevant to enhancing the mission effectiveness of personnel of the Department of Defense, in particular for Customer Care activities outlined in this NoA. A prototype project includes, but is not limited to, a project that addresses: (A) a proof of concept, model, or process, including a business process; (B) reverse engineering to address obsolescence; (C) a pilot or novel application of commercial technologies for defense purposes; (D) agile development activity; (E) the creation, design, development, or demonstration of operational utility; or (F) any combination of subparagraphs (A) through (E).M An Agreement awarded under the authority of 10 U.S.C. § 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement. Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. § 4022(f). The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required. See attachments for additional information relating to this CSO HT0038-25-S-C002. HT0038-25-S-C002 - Notice of Availability - Customer Care_04NOV25DocumentsNot previously reported2